Terms & Conditions
Introduction & Governing Law
All disputes to be arising from transactions, purchases and contracts with The Christian Shop Limited shall be determined and governed by English Law. All goods and products remain the sole property of The Christian Shop Limited until paid for in full.
When placing an order with us, you will automatically be added to our email mailing list. You will be given the option to remove yourself at any time via the unsubscribe link located at the bottom of any of our communications.
1. Orders, Pricing & VAT
• Orders placed with The Christian Shop Limited shall not be binding unless The Christian Shop Limited accepts them by updating your order status to ‘Processing’.
• Whilst every effort will be made to effect deliveries and maintain prices quoted, The Christian Shop Limited has the sole right to vary prices and deliveries.
• All goods must be paid for before dispatch. Unless otherwise agreed in writing, the payment date must be as stated, and all payments must be made in Pounds Sterling (£ GBP).
• The Christian Shop Limited has the right to delay or cancel delivery, and reserves the right to withdraw or cancel any offer or promotion at any time.
• The Christian Shop Limited is a VAT registered company. The prices displayed on the website already contain VAT where applicable. All prices quoted on this site exclude delivery; delivery prices are clearly presented during the checkout stages.
2. Dispatch & Delivery Policies
Deliveries, under normal circumstances, are dispatched within 1 – 3 working days. If there is a problem with any part of an order, we will endeavor to inform our customers either by telephone, text, email, or letter. We can only dispatch to a full physical postal address (no PO Boxes).
Most items are dispatched by Royal Mail and will therefore not require a signature. However, on larger orders we dispatch your parcel by private carrier (DPD). This does not require a signature, but someone must be available at the address.
If no one is available to accept delivery, the parcel will be returned to DPD’s depot and a calling card will be left by the delivery driver with a contact telephone number to rearrange delivery or collect the parcel personally from their depot. If uncollected after 3 days, the parcel will be returned to our warehouse. In this event, the customer will incur the costs of the return delivery charge to our warehouse, and it will be up to you to contact us to arrange for redelivery (for which postage costs must be paid again).
No exceptions will be made; please ensure you provide a delivery address where someone is available to accept delivery throughout the day. By placing an order with The Christian Shop Limited, you agree to these conditions.
Some orders being delivered to Isle of Man, Isle of Wight, Scottish Isles, and some Aberdeen postcodes may be subject to extra postage. Orders for these locations should be submitted for a full quote. We reserve the right to revise postage charges if necessary, and will contact you with a quotation before processing. We will never charge an extra amount from your payment method without your prior permission.
3. Payment Methods
We accept the following credit and debit cards online as valid methods of payment:
4. 30-Day Peaceful Returns
At The Christian Shop Limited, we want you to be delighted every time you shop with us. If for any reason you are unhappy with your purchase, you can return it (or part of it) to us in its original condition within 30 days of the date you received it (with any packaging and shrink-wrap intact), and we will issue a full refund for the price paid.
- We can only accept opened items if they are faulty.
- Postage will only be refunded on goods which are confirmed faulty.
- 7-Day Damage Window: If you find some or all of your items are faulty or damaged in transit, please ensure you let us know within 7 days of delivery; otherwise this cannot be rectified later. No exceptions will be made.
5. Consumer Rights & Order Cancellations
Under UK law, you are entitled to a “cooling off” period after placing your order. You may cancel your order without giving a reason and return your goods within 7 working days of receiving them. Customers will receive a full refund of all charges other than postage.
Goods must be returned as new, unused, and in original packaging. Where goods are supplied in sealed packs or containers, the seals must remain unbroken.
The cost and safe return of the goods is the responsibility of the customer. You are advised to obtain a proof of postage certificate from the Post Office. We cannot be held responsible for the loss of any items during return transit.
General Agreement
By ordering from this website or placing a verbal telephone order, you automatically agree to these terms. If you are in any doubt about your rights, please contact our team before placing your order. A written copy of our terms and conditions is available to any customer, free of charge, upon request to a UK postal address.